Legal
Shipping Policy
How and when your VialBox order ships.
Processing time
Every order is made to order and ships within the United States in 7–10 business days.
[Owner to write: whether the 7–10 business days includes transit, and any rush or holiday timing]
Shipping methods & rates
Orders ship USPS Priority Mail flat rate. The rate depends on the size of the largest box in your order:
- Small Flat Rate Box: $12.65
- Medium Flat Rate Box 1: $22.95
- Medium Flat Rate Box 2: $22.95
- Large Flat Rate Box: $31.50
The exact rate for your cart is shown at checkout.
[Owner to write: any other carriers or services offered]
Free shipping threshold
Free shipping on orders over $25.
Tracking
Tracking is available from your order page once your order ships.
[Owner to write: when and how the tracking email is sent]
International
We currently ship within the United States only.
[Owner to write: whether international orders are available on request, and any duties or taxes]
Damaged or lost packages
Damaged, defective or incorrect items: see our Return & Replacement Policy.
[Owner to write: how lost or stolen packages are handled after a delivery scan]
Contact
Questions? Email support@vialboxes.com or use the contact form.